The Saga

First rule of customer service: If you say you're going to call a customer back, you damn well better do it.

So here's an update:

Oct 21: First finish date,
OCt 26: Need to replace steering column, on order
Nov 2: Steering column not in yet. Plan to get and install friday
Nov 7: Mechanic's Water heater blew up monday morning, can't come to work, Steering column still not installed.
Nov 8: Painter out sick, can't come to work. Steering column still not installed